AskLDN

Terms and Conditions

Welcome to AskLDN.app.

These Terms and Conditions explain how you may use AskLDN.app and any services provided through our website, WhatsApp messages, booking forms, payment links, route suggestions and London recommendation tools.

You must be at least 13 years old to use AskLDN. By using this website or service, you confirm that you are aged 13 or over.

By using AskLDN.app, submitting a booking form, making a payment, or interacting with AskLDN through WhatsApp, you agree to these Terms.

1. About AskLDN

AskLDN is a London recommendation and planning assistant. We provide suggestions for places to visit, food areas, markets, routes, estimated costs, Google Maps links and dietary-aware recommendations such as Halal, Vegan, Vegetarian, Kosher or general food options.

AskLDN is intended to help users discover London more easily. It is not a travel agent, tour operator, transport provider, restaurant booking service, emergency service or official transport authority.

2. Plans and Access

AskLDN may offer different access options, including:

  • Day Pass
  • 7-Day London Pass
  • Premium+ Monthly
  • Other plans shown on the website from time to time

Each plan provides access for the period and features shown at checkout or on the booking page.

A Day Pass is intended for short-term use. A 7-Day London Pass is intended for a short London visit or week of planning. Premium+ Monthly is intended for regular ongoing use, such as weekend ideas, food suggestions, hidden gems and repeat London recommendations.

Prices may change from time to time. The price you pay will be the price shown at the point of payment.

3. Payment

Payments are handled by our payment provider, such as Stripe. We do not store full card details on our own servers.

Once your payment is confirmed, AskLDN will send your booking information and recommendations to the WhatsApp number you provided.

If payment is not completed, your booking may remain pending and you may not receive the full AskLDN service.

4. WhatsApp Messages

AskLDN uses WhatsApp to send booking details, suggestions, route links, dietary recommendations and service messages.

You are responsible for providing the correct WhatsApp number. If you provide an incorrect number, we may not be able to deliver the service.

You may receive automated messages related to your booking, payment status, route request, selected plan or support request.

5. Recommendations and Accuracy

AskLDN uses available information to provide helpful suggestions, but we cannot guarantee that every venue, restaurant, market, attraction, route, opening time, price, dietary option or transport estimate is accurate at the time you visit.

You should always check important details before travelling, including:

  • Opening times
  • Ticket prices
  • Transport disruption
  • Restaurant availability
  • Dietary status
  • Halal, Kosher, Vegan or Vegetarian suitability
  • Accessibility requirements
  • Safety and local conditions

Dietary recommendations are guidance only. For Halal, Kosher, Vegan, Vegetarian or other dietary requirements, you should confirm directly with the restaurant, vendor or venue before ordering.

6. Maps, Routes and Third-Party Services

AskLDN may provide links to Google Maps, transport websites, restaurant websites or other third-party services.

We are not responsible for the accuracy, availability or content of third-party websites, maps, services, payment providers or messaging platforms.

Use of third-party services may be subject to their own terms and privacy policies.

7. Refunds and Cancellations

Because AskLDN provides digital planning support and WhatsApp-based recommendations, the service may begin shortly after payment.

Refunds may be considered where:

  • You were charged incorrectly
  • You paid but did not receive access due to a technical issue caused by AskLDN
  • A duplicate payment was made
  • We are legally required to provide a refund

Refunds may not be available where the service has already started and personalised recommendations have been delivered, unless required by law.

For subscription plans, you may cancel future billing. Cancelling a subscription stops future renewal charges but does not automatically refund previous periods already used.

To request help with a payment or refund, contact us at:

contact@askldn.app

8. User Responsibilities

You agree not to misuse AskLDN, including by:

  • Sending abusive, unlawful or harmful messages
  • Attempting to overload, scrape, copy or reverse engineer the service
  • Using AskLDN for illegal activity
  • Sharing paid access in a way that avoids payment
  • Submitting false or misleading information

We may suspend or restrict access where we believe the service is being misused.

9. Availability

We aim to keep AskLDN available, but we do not guarantee uninterrupted access. The service may be unavailable due to maintenance, hosting issues, WhatsApp issues, payment provider issues, third-party API issues or technical faults.

10. Liability

AskLDN provides recommendations and information only. You remain responsible for your own travel decisions, spending decisions, dietary checks, transport choices and safety.

To the fullest extent permitted by law, AskLDN is not liable for indirect loss, loss of enjoyment, missed bookings, restaurant issues, travel delays, transport disruption, incorrect third-party information or decisions made based on suggestions provided by the service.

Nothing in these Terms limits liability where it would be unlawful to do so.

11. Changes to These Terms

We may update these Terms from time to time. The latest version will be published on AskLDN.app.

12. Contact

For questions about these Terms, payments, access or support, contact:

AskLDN.app
contact@askldn.app

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