AskLDN

Privacy Policy

This Privacy Policy explains how AskLDN.app collects, uses and protects your personal information when you use our website, booking forms, WhatsApp service, payment links and London recommendation tools.

1. Who We Are

AskLDN.app is a London recommendation and planning assistant.

AskLDN.app
contact@askldn.app

2. Information We Collect

We may collect the following information when you use AskLDN:

  • Full name
  • WhatsApp number
  • Email address, if provided
  • Starting area, hotel, postcode or station
  • Travel preferences
  • Dietary preferences, such as Halal, Vegan, Vegetarian, Kosher or general food
  • Type of recommendation requested, such as landmarks, food, museums, family days out or hidden gems
  • Booking details
  • Payment status
  • Subscription or plan type
  • Messages sent to AskLDN through WhatsApp
  • Technical information such as IP address, browser type, device type and usage logs

We do not intentionally collect special category personal data unless you choose to provide information that may reveal something sensitive, such as dietary or religious-related preferences.

3. How We Use Your Information

We use your information to:

  • Create and manage your AskLDN booking
  • Send WhatsApp messages related to your booking
  • Provide London recommendations
  • Provide route links and location suggestions
  • Provide dietary-aware food recommendations
  • Process payments and payment status
  • Respond to support requests
  • Prevent misuse or fraud
  • Improve the website and service
  • Keep records required for business, tax, accounting and legal purposes

4. Lawful Basis for Processing

We process your personal information where it is necessary to provide the AskLDN service you requested.

We may also process information where we have a legitimate interest in operating, securing and improving the service.

Where required, we may ask for your consent, for example for certain optional marketing or non-essential cookies.

5. Payments

Payments may be processed by third-party payment providers such as Stripe.

We do not store your full card number or full payment card details on our own servers. Payment providers may process payment information according to their own terms and privacy policies.

We may store payment status, plan type, transaction reference, subscription status and booking status so that we know whether your AskLDN access should be activated.

6. WhatsApp and Messaging

AskLDN uses WhatsApp to send booking confirmations, payment links, location suggestions, route links and support messages.

When you use WhatsApp, your use of WhatsApp is also subject to WhatsApp’s own terms and privacy policies.

We may store messages and conversation state so the service can remember your selected options, chosen place, plan type and preferences.

7. Sharing Your Information

We may share limited personal information with service providers that help us operate AskLDN, including:

  • Hosting providers
  • Payment providers
  • WhatsApp or messaging providers
  • Email providers
  • Analytics or security providers
  • Professional advisers where required
  • Authorities where required by law

We do not sell your personal information.

8. How Long We Keep Your Information

We keep personal information only for as long as needed for the purposes described in this Privacy Policy.

Typical retention periods may include:

  • Booking records: up to 1 year
  • Payment records: up to 2 years for accounting and tax purposes
  • WhatsApp conversation state: up to 6 months
  • Website logs: up to 6 months

You may contact us to request deletion of your information, subject to any legal, accounting or security reasons that require us to keep it.

9. Your Rights

Depending on the circumstances, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion
  • Restrict how we use your information
  • Object to certain processing
  • Request a copy of your information
  • Withdraw consent where processing is based on consent

To make a request, contact:

contact@askldn.app

10. Cookies and Analytics

AskLDN may use cookies or similar technologies to keep the website working, remember preferences, improve performance, prevent fraud or understand how users use the website.

Where required, we will ask for consent before using non-essential cookies.

11. International Transfers

Some service providers may process information outside the UK. Where this happens, we will take steps intended to protect your personal information in line with applicable data protection laws.

12. Security

We take reasonable steps to protect your information, including access controls, secure hosting, database permissions and secure payment processing.

No online service can be guaranteed to be completely secure.

13. Children

AskLDN is not intended for children under 13. If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.

14. Complaints

If you are unhappy with how we handle your personal information, contact us first at:

contact@askldn.app

You may also complain to the UK Information Commissioner’s Office.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on AskLDN.app.

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